Ended: Dec. 16, 2020
- Identify the barriers to resolving conflict among health care team members
- Develop skills for using frame-based feedback to resolve conflict
- Apply the skill of using frame-based feedback to relationship building on all levels
This session will focus on understanding the barriers to resolving conflict among health care team members and developing skills for using frame-based feedback as an effective way to resolve conflict. We will work together, applying the skill of using frame-based feedback to foster relationship building on all levels.
Facilitator: Jo Shapiro, MD, FACS, Associate Professor, Otolaryngology-Head and Neck Surgery, HMS; Senior Faculty for the Center for Medical Simulation in Boston; Consultant for the MGH Department of Anesthesia, Pain and Critical Care; and Founder, Brigham and Women’s Hospital Center for Professionalism and Peer Support.
Sponsor: MGH Center for Faculty Development
Dec. 16, 2020
|12 PM – 1:30 PM||