MGH Center for Faculty Development

Ended: Dec. 16, 2020

Objectives
- Identify the barriers to resolving conflict among health care team members
- Develop skills for using frame-based feedback to resolve conflict
- Apply the skill of using frame-based feedback to relationship building on all levels

This session will focus on understanding the barriers to resolving conflict among health care team members and developing skills for using frame-based feedback as an effective way to resolve conflict. We will work together, applying the skill of using frame-based feedback to foster relationship building on all levels.

Facilitator: Jo Shapiro, MD, FACS, Associate Professor, Otolaryngology-Head and Neck Surgery, HMS; Senior Faculty for the Center for Medical Simulation in Boston; Consultant for the MGH Department of Anesthesia, Pain and Critical Care; and Founder, Brigham and Women’s Hospital Center for Professionalism and Peer Support.

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Sponsor: MGH Center for Faculty Development